Delinquency Information and Payment Arrangements

PAYMENT ARRANGEMENTS


If you are unable to make your water/sewer payment, arrangements can be requested by contacting the Utility Billing office at 303.438.6319 by 5:00 p.m. on Wednesday prior to the scheduled disconnection date.


DELINQUENCY POLICY


  • Charges for water and sewer service are due 15 calendar days following the Bill Date, with an additional 15-day grace period.
  • If the charges remain unpaid 30 calendar days after the Bill Date, the account is considered delinquent, a past due notice is mailed to the customer, and a $5.00 late charge is assessed. This notice provides the customer with another 10 days to pay the bill.
  • If the bill is still unpaid after that time period, a courtesy call will be made to the telephone number on the account.
    ***Please make sure your phone number on file is up to date.***
  • If no payment is received by the deadline stated in the phone call, a field technician is dispatched to the property the next day. He will attempt to notify the resident about the outstanding balance or hang a door tag if no one is available.
    ***At this point, payment arrangements can no longer be accepted.***
  • If payment is still not received by the following morning, a field technician is dispatched again to disconnect service, and a $25 service charge is assessed.
  • If service is disconnected, the past due amount, plus the $25.00 service charge, must be paid before service can be restored.
To re-connect service after business hours, please call 303.438.6400. 


 
RETURNED CHECK/DRAFT CHARGE


  • A $20.00 fee is assessed for checks or drafts that have been dishonored by the bank, credit union, or other financial institution from which they were drawn.
  • Penalty shall be charged against the account for which the check/draft was written and shall be collected in the same manner as the regular charges for water and sewer service.

(Broomfield Municipal Code: 13-12-040)