911 - Public Safety Communications Center

The City and County of Broomfield Public Safety Communications Center is under the direction of Commander Dale Sarno. The Communications Center is responsible for answering all 911, emergency, and non-emergency calls for service for both Broomfield Police Department and North Metro Fire Rescue District within the city and county limits of Broomfield as well as dispatching appropriate police, fire, and ems resources. 

 
The Communications Center also provides Emergency Medical Dispatching (EMD) to the citizens of Broomfield, wherein the dispatcher relays first aid instructions to callers until medical personnel arrive on scene.  In addition, Communications Center employees provide after-hours services to citizens on behalf of City and County entities such as, Public Works, Street Operations, Parks, and Health and Human Services.

Businesses
Broomfield businesses should alert the Broomfield Police Department of emergency contact information. Please complete this online form Business Contact Information so that the Communications Center can update as needed.

Citizen Notification (Current vendor is CodeRED®)



CodeRED® (similar to Reverse 9-1-1®), is a public safety tool that provides emergency notification to residents of impending dangers. The Public Safety Communications Center can activate CodeRED® in a specified area. Calls simultaneously reach the specified community to deliver warnings and critical safety instructions. The system has a call back feature that ensures the message is delivered. Traditional landline phones through companies such as CenturyLink and Comcast phone numbers are entered into the 9-1-1 database and dialed automatically. CodeRED® will not call a cell phone or VoIP system phone unless it has been registered. Cell phone and VoIP users residing in the City and County of Broomfield should register their phone number(s) at your911.net to ensure they receive emergency messages. 
*Please keep in mind that if you move you must unregister your phone to discontinue the service for our area at your911.net.

Tips on Receiving a Message From the Citizen Notification System


• The Citizen Notification message will not go through if you have a solicitor block on your phone. Deactivate this feature on your phone by dialing *78. To reactivate the service, dial *78.
• Do not call 9-1-1 after you are alerted by the Citizen Notification system unless the message directs you to do so, or you have an emergency.
• Do not hang up in the middle of the Citizen Notification message. The entire message must be left for the system to notify the police department that it was received.

Additional Alerts


CodeRED Weather Warning is a service that notifies citizens in the path of severe weather just moments after a warning has been issued by the National Weather Service. The weather warning subscription is available at no additional cost. Make sure the options are checked at the bottom of the screen when you register your cell phone.

Smart911®
Smart911® allows you to go online and register any cell phone, landline or VoIP phone to create a “Safety Profile”. A “Safety Profile” includes any information you want 9-1-1 to have in the event of an emergency. Participation is completely voluntary. The system is secure and free of charge. Go to Smart911.com to create your own profile.

Your “Safety Profile” is displayed to the 9-1-1 operators when you call 9-1-1. This allows them to pass on crucial information to the first responders as they are en route to your location. When the situation is chaotic and you are under stress, the information is already there.

You can put as much or as little info into your profile as you want:
• Vital personal information, household, and medical information
• Photos, descriptions, vehicles, pets
• Emergency contacts, disabilities, medications

Register at Smart911.com.

Smart911® will contact you every 6 months to update your information. If you don't update/verify info, your profile will not be made available if you call 9-1-1. You may log onto your profile at any time to update your information.

All of your information is housed on Rave Mobile Safety data base, which is not searchable by the Communications Specialists and only available for a limited amount of time (approximately 45 minutes). It is not part of any 9-1-1 data base and totally unrelated to the Citizen Notification System. You can still use 9-1-1 if you choose not to participate.