Facility & Service Policies

General Registration Policies

• Class dates and times may change. Please call us or check B-REx.com for the most current information.
• A “resident” is a person who permanently lives or works within the City and County limits of Broomfield. Only the employed individual has resident status; other family members are non-residents.
• Pre-registration is required for all classes.
• Utilize the waitlist process whenever possible. Individuals on the waitlist will be contacted if spots become available and given first priority to added classes.
• All classes are subject to cancellation if the minimum enrollment is not met two business days prior to the first day of class.
• Please call 303.464.5500 or 303.460.6900 for questions concerning policies, classes, registration, residency, etc.
• If you see a class offered in the brochure and would like to participate but need assistance, please let us know. A minimum of three weeks is needed to allow us time to provide support you need to attend that class.

Refund Policy

• Full refunds are issued only if the class is cancelled by Recreation Services, or a proven hardship with the approval of the Director. The City and County policy does not allow cash refunds.
• Administrative fees and any applicable cancellation fees will be assessed on any refund initiated by the participant.
• Refunds requested by the participant after the session has started are prorated.

Customer Credit Policy

• A customer may request a CUSTOMER CREDIT for cancelled classes or if they must withdraw from a class. This credit will be retained on your account for two years.
• Credits will not be assessed an additional administrative fee at the time of withdrawal, however some cancellation fees may apply depending on the program or pass.
• If the customer requests a check or credit card refund of an account credit, a $10 administrative fee will be assessed.
• Credits requested AFTER the program has begun will be prorated.
• This policy does not apply to trips.

Waitlist Policy

• Participants are added to a waitlist anytime they are unable to register for their first program choice.
• When a space becomes available in a class, the first resident participant on the waitlist is contacted. Once all residents on waitlist have been contacted, non–residents will be contacted.
• The participant is called and informed that they have a space in a specific class. A message will be left if no one answers.
• The participant has three days from the initial call to reply and pay for the space. You may pay for the space over the phone with a Visa, Master Card, Discover or American Express card.
• If the Recreation Center does not hear back from the participant within the three days, the participant is removed from the waitlist and loses their ability to register for this program.

Returned Check Policy
City and County Ordinance #89 
Any participant whose check is returned due to “Non-Sufficient Funds” (NSF) or “Uncollected Funds” will be charged a $20 NSF fee. It is the policy of the City and County of Broomfield to submit a check once for payment. The NSF fee and the check reimbursement must be paid in cash or money order within 10 days of notification to avoid withdrawal from program or membership. 

Cemetery Operations Rules and Regulations

• Cemetery Fees
• Cemetery Policies

View Broomfield Health and Human Services Grievance Policy and Complaint Process. 

View policies for all Broomfield Recreation Facilities. 

Library Policies can be found on the Broomfield Library website.

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