Delinquent Payment Policy

Delinquency Policy

Charges for water and sewer service are due 15 calendar days following the bill date, with an additional 15-day grace period.

• If the charges remain unpaid 30 calendar days after the bill date, the account is considered delinquent; a $5.00 late charge is assessed and a past due notice is mailed to the customer. This notice provides the customer with another 10 days to pay the bill.
• If the bill is still unpaid after that time period, a courtesy call will be made to the telephone number on the account. 
  • Please make sure your phone number on file is up to date.
• If no payment is received by the deadline stated in the phone call, a field technician is dispatched to the property. They will attempt to notify the resident about the outstanding balance or hang a door tag if no one is available. 
  • At this point, payment arrangements can no longer be accepted.
• If payment is still not received by the following Tuesday morning, a field technician is dispatched again to disconnect service and a $25 service charge is assessed. 
• If service is disconnected, the past due amount, plus the $25.00 service charge, must be paid before service can be restored. 

Payment Arrangements

If you are unable to make your water or sewer payment, extensions can be requested by contacting the Utility Billing office at 303-438-6319 by 5 p.m. on Friday prior to the scheduled disconnection date.

Returned Check/Draft Charge

Effective May 01, 2018, a $27.00 fee shall be assessed for checks or drafts that have been dishonored by the bank, credit union or other financial institution from which they were drawn.

Penalty shall be charged against the account for which the check/draft was written and shall be collected in the same manner as the regular charges for water and sewer service. 

 (Broomfield Municipal Code: 13-12-040)