To ensure customers had access to essential water services during the pandemic, the City and County of Broomfield suspended water shutoff in March 2020. Water shutoffs for nonpayment will resume July 25th, 2022 to correspond with the May 5th 2022 billing cycle. The fees for water shutoff is $25. The City and County of Broomfield cannot dismiss or write off past due water charges; payment arrangements must be made for all accounts to continue service. To make payments arrangements or inquire about an account, please call 303.438.6319. To make payments visit broomfield.org/waterbill or call 1.855.442.6900.
Many local organizations are directly helping our community by offering assistance to community members experiencing financial challengers. Please visit our Benefits and Assistance website.
If your water has been disconnected, please fill out the Restore Water Service form to schedule an appointment to have the water reinstated.
2023 Proposed Utility Rate Changes FAQ's
Fraud Notice
The City and County of Broomfield has been made aware of increased attempts to scam residents and customers for personal and/or financial information. Please know that government entities will not solicit personal or financial information from residents or customers unless initiated by the individual or entity.
Online utility payments should be directly initiated through Broomfield’s online payment portal managed by third party processor Paymentus. Any questions regarding a customer account can be addressed directly by the Utility Billing Division at 303.438.6319.
Tips for Avoiding Scams
- Do not respond to calls or texts from unknown numbers, or any others that appear suspicious.
- Never share your personal or financial information via email, text messages, or over the phone.
- Be cautious if you're being pressured to share any information or make a payment immediately.
- Scammers often spoof phone numbers to trick you into answering or responding.
- Do not click any links in a text message. If a friend sends you a text with a suspicious link that seems out of character, call them to make sure they weren't hacked.
- Always check a suspicious website by calling or looking at its actual website before clicking on the link.
If you think you've been a victim of a scam, contact law enforcement immediately and file a complaint online with the Federal Trade Commission.
For more information about scam calls and texts, visit the FCC Consumer Help Center and the FCC Scam Glossary.
*Please be advised that the water service typically remains active during transitions unless informed otherwise, so the Final Reading Request serves as written notice to change the billing/account information from one party to another.