Utility Billing - Water/Sewer
Fraud NoticeThe City and County of Broomfield has been made aware of increased attempts to scam residents and customers for personal and/or financial information. Please know that government entities will not solicit personal or financial information from residents or customers unless initiated by the individual or entity.
Online utility payments should be directly initiated through Broomfield’s online payment portal managed by third party processor Paymentus. Any questions regarding a customer account can be addressed directly by the Utility Billing Division at (303) 438-6319.
Tips for Avoiding Scams
Do not respond to calls or texts from unknown numbers, or any others that appear suspicious.
Never share your personal or financial information via email, text messages, or over the phone.
Be cautious if you're being pressured to share any information or make a payment immediately.
Scammers often spoof phone numbers to trick you into answering or responding.
Do not click any links in a text message. If a friend sends you a text with a suspicious link that seems out of character, call them to make sure they weren't hacked.
Always check a suspicious website by calling or looking at its actual website before clicking on the link.
If you think you've been a victim of a scam, contact law enforcement immediately and file a complaint online with the Federal Trade Commission.For more information about scam calls and texts, visit the FCC Consumer Help Center and the FCC Scam Glossary.