Show All Answers

1. How can I check for leaks?

Primary sources of wasted water include leaky toilets and inefficient irrigation systems (i.e. overclocked cycles, broken sprinkler heads, damaged irrigation lines, etc.). Oftentimes, these leaks may occur without any noticeable signs.

For example, a "stealthy" toilet leak could be caused by a defective flapper valve. To determine if this is the case, place a few drops of food coloring or a dye tablet in the tank, and then wait about 10-15 minutes. If the color seeps into the bowl, the flapper valve is not sealing properly and should be repaired.

If your irrigation system is leaking, you may notice the sprinklers malfunctioning, or your lawn may seem especially saturated, water-logged, or "squishy" in some areas. You will need to replace any broken parts or hire a qualified plumber/landscaper to inspect the system.

For additional resources, please refer to this guide to detecting leaks.

2. How do I update/change my recurring payment details?

1. Log in to your online account (using the Customer Portal link below). 
2. Select 'My Wallet' on the left menu. 
3. Edit the payment method associated with your auto-pay, or add a new payment method. 
4. Confirm your changes. 
5. Select 'AutoPay' on the left menu. 
6. Under 'Payment Details', select the 'Edit' button. 
7. Select your new payment method (or verify that the details are correct). 
8. Confirm your changes.

Upon successful completion, you will receive a confirmation number for your records.

Customer Portal

3. How do I set up an online utility account?

1) Have a current statement available for your utility account number.
2) Navigate to the Customer Portal (using the link below).
3) Under the Login section, select the 'Register Now' link.
4) Complete the required fields.
5) Select the 'Enroll' button.
6) Enter your utility account number.
7) Choose whether or not to enable electronic/paperless billing.
8) Choose whether or not to receive e-mail notifications when new bills are available.
9) Agree to the Terms and Conditions.
10) Select the 'Add Account' button.

You’re all set!

You can now perform a number of functions using the menu options along the left of the Customer Portal screen.
Customer Portal

4. How do I reset my online password?

Visit the Customer Portal (using the link below). Under the "Login" section, click on the "Forgot your password?" link. After submitting the required information, a temporary password will be sent to the e-mail address associated with your account. If you need additional assistance with the online system, you may also contact Paymentus Support at 1-800-420-1663.
Customer Portal

5. Where does Broomfield's water come from?

Broomfield has two main sources of high-quality drinking water: treated water purchased from Denver Water (approx. 40%), and raw water supplied to the Water Treatment Plant (approx. 60%) via the Colorado-Big Thompson (CBT) system and Windy Gap Project, under the management of the Northern Colorado Water Conservancy District. Typically, the Broomfield and Denver water sources are blended together, but sometimes the entire community may be served by either water source.

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6. Who do I contact to set up trash service?

The City and County of Broomfield does not provide trash service. There are a number of private trash collection and disposal companies that are licensed to operate in Broomfield. Many of them also provide curbside recycling services.

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